Effective Date: October 2025
Last Updated: October 2025
1. Introduction
This Privacy Policy describes how Science of Systemic Work, for education and teaching, owned by Ivana Oreški; OIB: 47915559641, MBS: 97699853 ; Soon: Panonica Institute for Systemic Constellation Work Panonica Institute (Croatia) and Power Zone LLC (New York, USA) collect, use, store, and protect your personal data when you visit or make a purchase through our website https://panonicainstitute.com (“the Site”).
By using this Site, you agree to this Privacy Policy and our Terms of Use.
We are committed to safeguarding your privacy and ensuring transparency in how your information is handled, in accordance with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and applicable global data protection laws.
2. Who We Are
Data Controllers:
- Science of Systemic Work, for education and teaching, owned by Ivana Oreški; OIB: 47915559641, MBS: 97699853
- Soon: Panonica Institute — Ciottina 8, 51000 Rijeka, Croatia
- Soon: Power Zone LLC — New York, NY 10001, USA
Data Protection Contact:
📧 hello@panonicainstitute.com
Both entities jointly operate this website and process data for educational and commercial purposes (seminars, workshops, and individual counseling).
3. What We Collect
We collect only the information necessary to provide and improve our services.
Personal Data You Provide Directly:
- Name and surname
- Email address
- Phone number or WhatsApp contact
- Billing and payment details (payment data handled by third-party processors such as Stripe or PayPal)
Automatically Collected Information:
- IP address
- Browser and device data
- Cookies, analytics, and log information
From Third Parties:
- Analytics services (Google Analytics)
- Marketing platforms (Meta Pixel)
- Embedded media (YouTube, Vimeo, etc.)
4. Purpose and Legal Basis for Processing
Your data is collected and processed for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To process orders and deliver services | Contractual necessity (GDPR Art. 6(1)(b)) |
| To respond to inquiries and support requests | Legitimate interest |
| To improve the website and analyze traffic | Consent (for analytics cookies) |
| To manage billing, accounting, and compliance | Legal obligation |
| To maintain security and prevent fraud | Legitimate interest |
We do not sell or rent your personal data to anyone.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance user experience and analyze traffic.
You can accept or decline non-essential cookies via our cookie banner or manage your preferences anytime at:
👉 Cookie Policy.
We use:
- Google Analytics (anonymous usage statistics)
- Meta Pixel (Facebook/Instagram performance)
- YouTube embeds (video content)
These third parties may collect certain data according to their own privacy policies.
6. Data Storage and Retention
Your data is stored securely in our website database (WordPress + WooCommerce) and with authorized third-party providers (e.g., Stripe).
We retain data as follows:
- Order and billing data: 5 years (for accounting and legal compliance)
- Support and communication data: 2 years
- Cookie and analytics data: per your consent or until deleted by you
You may request deletion of your data at any time (see Section 9).
7. Data Sharing and Transfers
We share your data only when necessary:
- With payment processors (e.g., Stripe, PayPal)
- With analytics and marketing providers (Google, Meta)
- With IT and web hosting partners who maintain our systems
Some data may be processed outside the EU (e.g., by Panonica Institute LLC or U.S.-based providers).
In such cases, we ensure appropriate safeguards (Standard Contractual Clauses, adequacy decisions, or equivalent protections).
8. Data Security
We use appropriate technical and organizational measures to protect your information, including:
- Encrypted website connections (HTTPS)
- Limited access to personal data
- Secure servers and encrypted backups
- Trusted third-party processors with GDPR-compliant agreements
However, no transmission over the Internet is entirely risk-free; you use the Site at your own discretion.
9. Your Rights (GDPR and Global Standards)
You have the following rights regarding your personal data:
- Access: to know what data we hold about you
- Correction: to update or correct inaccurate data
- Deletion: to request data erasure (“right to be forgotten”)
- Restriction: to limit data processing in specific cases
- Portability: to receive a copy of your data in a structured format
- Withdrawal of Consent: to withdraw consent for non-essential cookies or marketing
To exercise these rights, contact us at hello@panonicainstitute.com.
We respond to all requests within 30-90 days.
10. Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from anyone under 18 years of age.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
All changes will be published on this page with an updated “Effective Date.”
12. Contact
For any privacy-related questions, data access, or complaints, please contact:
Science of Systemic Work, for education and teaching, owned by Ivana Oreški; OIB: 47915559641, MBS: 9769985, for Panonica Institute
📍 Ciottina 8, 51000 Rijeka, Croatia
📧 hello@panonicainstitute.com
If you are located in the EU, you may also contact your local data protection authority.
🕊️ Summary
Panonica Institute d.o.o and Power Zone LLC are committed to transparency, respect, and lawful data handling.
Your data is never sold or misused — it exists only to support our shared purpose: education, understanding, and knowledge.